When an order is placed with “HIMOD” an email will be sent to you with your order confirmation, than later a tracking number. Unless you have entered incorrect/false details.

Once an item purchased from “HIMOD” has been posted the item is under the user’s responsibility to track and Australia Post responsibility to deliver the product to you. “HIMOD” can only provide the product to be sent, once sent no responsibility is held from us if the item is lost or not delivered it’s the user’s responsibility to track and contact Australia Post. Tracking number will be supplied.

All orders for delivery within Australia & New Zealand will be dispatched and tracked via Australia Post only.

It’s vital that your order reaches you quickly and safely. When you order, our reliable logistics partners ensure that your order is transported to you with utmost care. And to ensure that your order arrives in top condition. On this page, you will find extensive information on shipping and delivery.

Handling Time:

Please allow 24 - 48 hours for your items to be prepared/processed before shipment. For suspension order's please allow 3-6 days for construction/preparation of your order. 

Please note we reserve the right to not send out orders until your payment has been received in our account which generally can take 24 - 48 hours. 

Shipping Within Australia & New Zealand Only:

-          Shipping is often covered by himod in a special, but rates are charged according to weight and can be viewed on checkout

-          No pickup/collection available

Shipping Times (Australia):

- Australia Post Standard 5 - 9 Days

- Express Australia Post 1 - 3 Days

- Star Track Express 1 - 3 Days

Shipping Times (New Zealand):

- Australia Post Standard 10 - 15 Days

- Express Australia Post 3 - 9 Days

- Star Track Express 3 - 6 Days

 Damaged Goods:

When you receive your delivery, please immediately check for external damage. You must report any damage to us within 5 days of receipt.

FAQ:

What is a backorder?

A backorder is an order for a good or service that cannot be filled at the current time due to a lack of available supply. ... The backorder is an indication that demand for a company's product outweighs its supply.

What is a pre-order?

A pre order, or preorder, is the act of purchasing a product that has not yet been released or produced. ... Pre ordering is also useful for consumers as it guarantees they'll immediately receive a product upon release

Summary:

At “HIMOD” we will always try to look after you and provide a positive shipping experience for our customers.

Contact Information:

Questions about the terms and conditions should be sent to hello@himod4x4.com or by mail to P.O BOX 9048, Harkaway, Vic 3806

Last Updated: 9/12/2020

Please note: Any Warranty on products is only applicable to the original purchaser. The warranty is non-transferable, only the original purchaser can request a warranty claim. If the goods are re-sold or transferred no warranty is carried over. 

This policy refers to BLK Tail Light products only:

Our policy:

Major fault:

• Replace, repair or refund at the choice of the buyer

Minor fault:

• Replace or repair at the discretion of HIMOD.

We must receive a failed item back to test before dispatching a replacement. 

When warranty is voided:

• Goods are tampered with, disassembled, installed incorrectly or used incorrectly.
• Damage exceeding normal wear and tear

HIMOD is not responsible for failures or damages due to negligence, abuse, collisions, incorrect installation, modification to the product, tampering with seals or incorrect wiring.

HIMOD shall not be liable for installation and or removal costs during troubleshooting or exchanging goods. Warranty covers the product only, any assoaciated costs related to installation will not be covered by HIMOD.

HIMOD shall not be liable for any costs incurred during packaging and handling returns, exchanges or replacements.

This policy refers to SuperNova Lighting Products Only:

THE BEST THINGS SHOULD SIMPLY LAST.

With a “everything will eventually wear down” mindset, we take on an overkill design attitude to build some of the toughest lights in the industry. Offering up to life time warranties, we’re dedicated in providing dependability and confidence. In the rare case something does go wrong we are here to help.

OUR STRAIGHT FORWARD POLICY

Major fault

• Replace, repair of refund at the choice of buyer

Minor fault

• Replace or repair at the discretion of Supernova Lighting.

We must receive a failed item back to test before despatching a replacement. Warranty period of replacements continue the remaining time of original warranty.

Our warranty period varies per product and is detailed within each product page.

Supernova Lighting is not responsible for failures or damages due to negligence, abuse, collisions, incorrect installation, modification to product, tampering with seals or incorrect wiring.

When warranty is voided:

• Goods are tampered with, disassembled, installed incorrectly or used incorrectly.
• Damage exceeding normal wear and tear

LIABILITY

Supernova Lighting shall not be liable for indirect, special exemplary, consequential or incidental damages arising from any failures, defects or mis-used goods including death, property damage, or personal injury.

Supernova Lighting shall not be liable for installation and or removal costs during troubleshooting or exchanging goods. Warranty covers the product only, any assoaciated costs related to installation will not be covered by Supernova Lighting.

Supernova Lighting shall not be liable for any costs incurred during packaging and handling returns, exchanges or replacements.

This policy refers to Fox Suspension, Bilstein Suspension, Exittrax, Cal Off Road, SPC & all other products:

We are an authorised distributor for all brands displayed on our store and any manufacturer warranty is passed on to the original purchaser of any product.  

When warranty is voided:

• Goods are tampered with, disassembled, installed incorrectly or used incorrectly.
• Damage exceeding normal wear and tear

HIMOD is not responsible for failures or damages due to negligence, abuse, collisions, incorrect installation, modification to the product, tampering with seals or incorrect wiring.

HIMOD shall not be liable for installation and or removal costs during troubleshooting or exchanging goods. Warranty covers the product only, any assoaciated costs related to installation will not be covered by HIMOD.

HIMOD shall not be liable for any costs incurred during packaging and handling returns, exchanges or replacements.

Please send all warranty claims to: hello@himod4x4.com