Refund policy
Last Updated: 04/09/2025
Change Of Mind Returns / Exchanges Policy
At HIMOD, we want you to shop with confidence. Here’s our easy-to-follow guide for returns, exchanges, and refunds:
1. Returns
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Returns accepted within 30 days of delivery.
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Returns are eligible for store credit only.
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20% restocking fee applies.
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No cash refunds, store credit only.
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Items must be brand new, unused, and in resalable condition.
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Items not meeting these conditions will be returned at your expense.
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All returns must be approved by HIMOD before shipping.
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Gift cards or store credits cannot be returned.
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We recommend using a trackable shipping service or shipping insurance. HIMOD is not responsible for lost or damaged returns.
Return Shipping Options:
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Use your preferred courier.
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Australia: $20 AUD
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Other countries: Self-sourced by consumer
HIMOD can provide a return label (cost deducted from store credit):
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2. Exchanges
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Exchanges allowed within 30 days of delivery.
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Items must be brand new, unused, and in resalable condition.
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If the new item costs more, the difference must be paid.
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If the new item costs less, the difference will be credited minus a 20% exchange fee.
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Customers pay return shipping unless using the HIMOD-provided label (rates above).
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All exchanges must be approved by HIMOD prior to shipping.
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Please double-check your item before ordering to avoid restocking or exchange fees. These fees cover inspection, repackaging, and processing costs.
Exchange Shipping Options:
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Use your preferred courier.
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HIMOD can provide a return label (cost deducted from store credit):
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Australia: $20 AUD
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Other countries: Self-sourced by consumer
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3. Order Cancellations
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No order cancellations are allowed once an order is placed.
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Please ensure your order is correct before completing your purchase.
4. Chargebacks / Risk
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Orders flagged as medium or high risk may be automatically cancelled.
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Customers may reorder using PayPal if desired.
5. Warranty & Defective Items
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If your item is faulty, defective, or does not meet consumer guarantees, you are entitled to a repair, replacement, or refund under the Australian Consumer Law (ACCC rights).
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Contact us within 5 days of delivery for defective items.
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HIMOD may provide a replacement or return label at our discretion.
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Full warranty details are available here.
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Note: Our store credit / returns policy applies only for change of mind or non-defective returns and does not limit your statutory rights.
6. How To Return
Please follow these steps carefully to ensure your return is accepted. Returns must be approved by HIMOD before sending.
Return Address:
HIMOD Returns
PO BOX 334
Sunshine Coast, QLD 4573
Australia
Steps:
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Get Approval First
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Email support@himod4x4.com with your request.
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Wait for approval and instructions before sending anything.
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Prepare Your Item
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Must be brand new, unused, and in resalable condition.
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Include all original packaging, manuals, and accessories.
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Do not alter, open, or modify the product.
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Include Proof of Purchase
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Attach your receipt or order confirmation inside the package.
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Pack Safely
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Use a secure box.
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Wrap the product to prevent damage in transit.
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Consider using trackable shipping or insurance; HIMOD is not responsible for lost or damaged items.
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Label Your Package
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Write or print clearly:
HIMOD Returns
PO BOX 334
Sunshine Coast, QLD 4573
Australia
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Include your name, order number, and email inside the package.
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Ship Your Item
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Use your preferred courier OR a HIMOD return label if approved:
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Australia: $15 AUD
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Keep your tracking number for reference.
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Once received, HIMOD will inspect your item.
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You will be emailed with approval or rejection.
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Approved returns: store credit applied minus 20% restocking fee.
Wait for Approval & Credit
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Any questions? Please email us: support@himod4x4.com or visit our contact page.
