Help Center

When an order is placed with “HIMOD” an email will be sent to you with your order confirmation, than later a tracking number. Unless you have entered incorrect/false details.

Once an item purchased from “HIMOD” has been posted the item is under the user’s responsibility to track and Australia Post responsibility to deliver the product to you. “HIMOD” can only provide the product to be sent, once sent no responsibility is held from us if the item is lost or not delivered it’s the user’s responsibility to track and contact Australia Post

Handling Time:

Items ordered before 12pm will be shipped same day, if the product page specifies. 

For other items please allow 24 - 48 hours for your items to be prepared/processed before shipment. Unless on backorder or pre-order.

Shipping Within Australia & New Zealand Only:

No pickup/collection is available. Items shipped from Sunshine Coast QLD Australia. 

Shipping Times (Australia):

- Australia Post Standard 5 - 9 Days

- Express Australia Post 1 - 3 Days

Shipping Times (New Zealand):

- Australia Post International Standard 8 - 13 Days 

- Australia Post International Express 5 - 10 Days

Shipping Times (USA):

- Australia Post International Standard 10 - 15 Days 

- Australia Post International Express 7 - 10 Days 

Shipping Times Backorder:

- Items on backorder are sent from our factory and can take up to 14 days to deliver once shipped.

International Tax Or Fees:

Please note HIMOD isn't liable for international taxes or fees that are charged for importations of goods into any country besides Australia. 

Contact Information:

Questions about the terms and conditions should be sent to support@himod4x4.com 

Last Updated: 26/07/202

Eligibility: 

Defective Upon Arrival: 

Please contact us within 5 days of goods arriving to receive a replacement set. HIMOD at discretion will cover the return cost. 

Warranty:

Please view our policy here: Link . All returns labels within the warranty period can be supplied at HIMOD's discretion/store credited.

Change of Mind:

You can return an item within 5 days of arrival for a change of mind only if not suitable for application. A 15% restocking fee is required. The consumer pays the return cost. Item must be in resalable condition,

Cancellation: Contact us within 5 hours of purchasing to cancel the order. If outside of this period a 15% restocking fee is required. If the item is shipped can not be cancelled. 

I-----------------------------------------------

How to Return:

If you need to return your product, send us an email at support@himod4x4.com outlining your request. We will provide an outline how to return. 

Ensure: 

- Goods must meet the requirement of a return stated above.

- The goods must not be altered, opened or changed in any way.

- To complete your return, we require a receipt or proof of purchase to be shown.

- Gift cards / Store credits can't be returned 

- Please package returns safely and securely. 

We recommend you consider using a trackable shipping service or purchasing shipping insurance to make sure the item doesn’t get lost in transit. We don't cover goods being returned. 

Note: Returns must arrive in brand new condition or for warranty in the same condition as specified. If the item arrives in poor / worse condition than specified, EG: further damage that was not alerted before shipment this will be deducted from your refund. 

NOTE: Returns sent without approval prior will result in rejection and will be posted back to the consumer.

NOTE: HIMOD does not reimburse return costs for items outside of warranty if sent back by the consumer. All returns labels within the warranty period can be supplied at HIMOD's discretion / store credited.

T&Cs:

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

• they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. 
• the problem with the product was caused by the consumer misusing it
• they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)
• asked for a service to be done in a certain way against the advice of the business
• the problem with a service was caused by the actions of someone other than the business.

• If the customers provide incorrect information on the shipping address for their purchase, no compensation will be offered from HIMOD as we can only go on what information you have supplied.

Refunds:

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your original payment method.

Refunds can take up to 2 weeks post-approval to be processed. 

Please note: Original shipping costs for the product are non-refundable as this service has been provided in full.

Contact Information:

Questions about the terms and conditions should be sent to support@himod4x4.com 

Our policy:

Major fault:

• Replace, repair or refund at the choice of the buyer

Minor fault:

• Replace or repair at the discretion of HIMOD.

We must receive a failed item back to test before dispatching a replacement.

Note: Warranty starts from date of delivery, non extended upon replacement parts or unit.  

Note: Any Warranty on products is only applicable to the original purchaser. The warranty is non-transferable, only the original purchaser can request a warranty claim. If the goods are re-sold or transferred no warranty is carried over. 

When warranty is voided:

• Goods are tampered with, disassembled, installed incorrectly, modified, opened, non-maintained in accordance to our maintenance or used incorrectly. 
• Damage exceeding normal wear and tear.

HIMOD is not responsible for failures or damages due to negligence, abuse, collisions, incorrect installation, modification to the product, tampering with seals or incorrect wiring.

HIMOD shall not be liable for installation and or removal costs during troubleshooting or exchanging goods. Warranty covers the product only, any assoaciated costs related to installation will not be covered by HIMOD.

HIMOD shall not be liable for any costs incurred during packaging and handling returns, exchanges or replacements.