Help Center

It’s vital that your order reaches you quickly and safely. When you order, our reliable logistics partners ensure that your order is transported to you with utmost care. And to ensure that your order arrives in top condition. On this page, you will find extensive information on shipping and delivery.

Handling Time:

Please allow 24 - 48 hours for your items to be prepared/processed before shipment. For suspension order's please allow 3-6 days for construction/preparation of your order. 

Please note we reserve the right to not send out orders until your payment has been received in our account which generally can take 24 - 48 hours. 

Shipping Within Australia & New Zealand Only:

- Please note: No pickup/collection available ( Coming Soon )

- Orders are dispatched from P.O BOX 334, Coolum Beach, QLD, Australia

Shipping Times (Australia):

- Australia Post Standard 5 - 9 Days

- Express Australia Post 1 - 3 Days

- Star Track Express 1 - 3 Days

Shipping Times (New Zealand):

- Australia Post Standard 10 - 15 Days

- Express Australia Post 3 - 9 Days

- Star Track Express 3 - 6 Days

International Tax Or Fees:

Please note HIMOD isn't liable for international taxes or fees that are charged for importations of goods into any country besides Australia. 

Damaged Goods:

When you receive your delivery, please immediately check for external damage. You must report any damage to us within 5 days of receipt.

Summary:

At “HIMOD” we will always try to look after you and provide a positive shipping experience for our customers.

Contact Information:

Questions about the terms and conditions should be sent to hello@himod4x4.com or by mail to P.O BOX 334, Coolum Beach, QLD, Australia

Last Updated: 9/12/2020

You can pay through Apple Pay, Direct Transfer, Pay Pal, AfterPay, Zip Pay, Splitit, Humm & Google Pay! We dont accept cash or anything else thanks.

For finance options we offer AfterPay, ZipPay, Splitit 

For more information please click: here

HIMOD is committed to customer satisfaction. If you are unhappy with the product delivered to you, for any reason you can contact us at (hello@himod4x4.com) and we will work towards a mutually beneficial solution.

If the product supplied is not as ordered please send images and receipt of the product to (hello@himod4x4.com) or (P.O BOX 334, Coolum Beach, QLD, Australia).

The item can only be returned if the product is in new condition. The postage for the return is at the buyer's expense.

Please note: You must contact us within 5 days of receiving the goods to bring the damage/issue to our attention in order to be eligible for a refund. 

If the product is altered, opened or changed in any way. 

We are happy to assist in the return of products, but the customer must pay shipping.

To complete your return, we require a receipt or proof of purchase to be shown.

How to Return:

If you need to return or exchange your product, send us an email at hello@himod4x4.com outlining your request and mail your product to:

P.O BOX 334, Coolum Beach, QLD, Australia

Remember, you will be responsible for paying for your shipping costs for returning your item to us.

Please note:

- Items can only be returned if they have a fault/issue with the product. If the item is the wrong size eg: clothing we can assist there. 

- Please contact us prior to your return. We cannot receive a return without consent from us. Any item's that are sent back without our approval will be returned to the sender at their cost. 

- Please package returns safely and securely. Note: returns must arrive in brand new condition or for warranty the same condition as specified. If the item arrives in poor / worse condition than specified, EG: further damage that was not alerted before shipment this will be deducted from your refund. 

We recommend you consider using a trackable shipping service or purchasing shipping insurance to make sure the item doesn’t get lost in transit.

Refunds:

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your payment method.

Please note: Original shipping costs for the product are non-refundable as this service has been provided in full.

If the customers provides incorrect information on the shipping address for their purchase, no compensation will be offered from HIMOD as we can only go on what information you have supplied.

Cancellations:

Here at HIMOD we understand that you may have a change of mind that's why we have a 24-hour cancellation policy on any order. Once this 24 hour period has ended no cancellations can be placed due to stock being ordered, shipped or processed. We are all for quick shipping here at HIMOD that's why after 24 hours items are shipped, ordered or processed. The 24 hour period starts once the order is received on our website platform and this period ends exactly 24 hours after it's received. If a cancellation is requested based on "change of mind" after 24 hours unfortunately we can not assist in this as the stock will have been ordered, shipped or processed.

If any cancellation is approved outside of the 24 cancellation policy this will encounter a 15% restocking fee.

Contract Of Sale:

*Please note* once you purchase any product from HIMOD you have entered a contract of sale that states. “Any cancellation after the 24-hour window has passed it will be declined as you have entered the contract of sale. You are obligated to follow through with your order once you have purchased or placed an order from HIMOD”. Once the product is received then this locked in contract changes to our “Exchanges” or “Refunds” policies. 

Exchanges:

Don’t forget! The buyer will be required to pay for return postage.

Once your item is received and inspected, we will send you an email regarding the decision of your exchange.

Once the exchange is approved, we will ship your exchange back to you within Australia at no charge.

Conclusion:

We will always do our best to provide you with the help needed to return or exchange items.

Contact Information:

Questions about the terms and conditions should be sent to hello@himod4x4.com or by mail to P.O BOX 334, Coolum Beach, QLD, Australia

Last Updated: 01/03/2022

Cancellations:

Here at HIMOD we understand that you may have a change of mind that's why we have a 24-hour cancellation policy on any order. Once this 24 hour period has ended no cancellations can be placed due to stock being ordered, shipped or processed. We are all for quick shipping here at HIMOD that's why after 24 hours items are shipped, ordered or processed. The 24 hour period starts once the order is received on our website platform and this period ends exactly 24 hours after it's received. If a cancellation is requested based on "change of mind" after 24 hours unfortunately we can not assist in this as the stock will have been ordered, shipped or processed. We hope our customers can understand that we can not cover for their "change of mind". However we will do our best to come to a mutually beneficial arrangement and always try to help. 

Contract Of Sale:

*Please note* once you purchase any product from HIMOD you have entered a contract of sale that states. “Any cancellation after the 24-hour (stated in our cancellations policy) window has passed it will be declined as you have entered the contract of sale. You are obligated to follow through with your order once you have purchased or placed an order from HIMOD”. Once the product is received than this locked in contract changes to our “Exchanges” or “Refunds” policies. Our website is similar to a window in a retail shop, our items are not an offer but rather an invitation to treat and look. It is you the customer who approaches the “counter” or in our case the checkout to purchase the product.

This policy refers to BLK Tail Light products only:

Your light's come with a 1-year warranty!

Our policy:

Major fault:

• Replace, repair or refund at the choice of the buyer

Minor fault:

• Replace or repair at the discretion of HIMOD.

We must receive a failed item back to test before dispatching a replacement. 

When warranty is voided:

• Goods are tampered with, disassembled, installed incorrectly or used incorrectly.
• Damage exceeding normal wear and tear

These Blacked-Out Tail-Lights come with a 30-day return policy as can be read below:

There is a 30 day money-back guarantee period where the product can be returned if faulty or damaged. The 30 day period commences once the order is received by the buyer. The item can only be returned if the product is in new condition. Please note the item can not be returned for change of mind. The postage for the return is at the buyer's expense.

If the tail-light comes damaged in the postage box these will have to be addressed with Australia Post, as we double check our shipments and all products are quality checked at HIMOD before being sent to our customers. We can help you contact Australia Post to make a claim. If the tail-light is faulty or not in working order once plugged into the car correctly and all instructions are followed then please contact us and we can assist you. Once the tail-lights have been taken out of the postage box and are installed on the car no responsibility is held by HIMOD in the case of injury to person or property. HIMOD holds no responsibility if these tail-lights are the cause of any harm eg. car crash, no responsibility is held. Please confirm this product is legal to install on your vehicle in your relevant State or Territory prior to purchase, Himod takes no responsibility for any fines or penalties that you may receive from your relevant local authority due to illegal taillights. Please note this warranty is non-transferable if the item is re-sold or brought by another party. The original purchaser holds the only warranty. 

HIMOD is not responsible for failures or damages due to negligence, abuse, collisions, incorrect installation, modification to the product, tampering with seals or incorrect wiring.

This policy refers to SuperNova Lighting Products Only:

THE BEST THINGS SHOULD SIMPLY LAST.

With a “everything will eventually wear down” mindset, we take on an overkill design attitude to build some of the toughest lights in the industry. Offering up to life time warranties, we’re dedicated in providing dependability and confidence. In the rare case something does go wrong we are here to help.

OUR STRAIGHT FORWARD POLICY

Major fault

• Replace, repair of refund at the choice of buyer

Minor fault

• Replace or repair at the discretion of Supernova Lighting.

We must receive a failed item back to test before despatching a replacement. Warranty period of replacements continue the remaining time of original warranty.

Our warranty period varies per product and is detailed within each product page.

Supernova Lighting is not responsible for failures or damages due to negligence, abuse, collisions, incorrect installation, modification to product, tampering with seals or incorrect wiring.

When warranty is voided:

• Goods are tampered with, disassembled, installed incorrectly or used incorrectly.
• Damage exceeding normal wear and tear

LIABILITY

Supernova Lighting shall not be liable for indirect, special exemplary, consequential or incidental damages arising from any failures, defects or mis-used goods including death, property damage, or personal injury.

Supernova Lighting shall not be liable for installation and or removal costs during troubleshooting or exchanging goods. Warranty covers the product only, any assoaciated costs related to installation will not be covered by Supernova Lighting.

Supernova Lighting shall not be liable for any costs incurred during packaging and handling returns, exchanges or replacements.

This policy refers to Fox Suspension, Bilstein Suspension, Exittrax, LLA, Cal Off Road, SPC & all other products:

These products come with a 1-year warranty!

Our policy:

Major fault:

• Replace, repair or refund at the choice of the buyer

Minor fault:

• Replace or repair at the discretion of HIMOD.

We must receive a failed item back to test before dispatching a replacement. 

When warranty is voided:

• Goods are tampered with, disassembled, installed incorrectly or used incorrectly.
• Damage exceeding normal wear and tear

We are an authorised distributor for all brands displayed on our store and any manufacturer warranty is passed on to the original purchaser of any product.  

Please send all warranty claims to: hello@himod4x4.com